Universal Fancy Dress

Customer Service

Shipping & Delivery

We aim to dispatch orders within 1 working day, and our basic service is 1st class, so you may well receive your goods within 24 hours of placing the order. All orders of £20.00 or above are delivered free of charge, orders below £20.00 are subject to a delivery charge of just £1.99. We have a variety of other delivery options to suit your requirements, which we have kept at sensible affordable prices. For more detailed information and prices please see our Delivery Information page.

Privacy & Security

Miresa Ltd t/a Universal Fancy Dress’ is committed to ensuring that your privacy is protected. We do not store credit card details nor do we share customer details with any 3rd parties. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with our privacy policy. We will not disclose information about our customers to any third parties except where it is a part of providing a service to you. For full details please see our Privacy Policy

Returns & Replacements

Customer satisfaction is our aim - we want our customers to be completely confident when ordering from us, so if you are not completely satisfied for whatever reason, you may return items within 7 working days for refund. All we ask is that you follow the simple guidelines set out in our Returns Policy.

Ordering

We have tried to make our online ordering simple, using the familiar ‘Add to Basket’ system. However we are also very happy to offer advice, answer any questions you may have and take your order, either by email, or by phone. We are always happy to place special orders for you (where possible) or to do our best to source something you may be having difficulty in finding.

Payment, Pricing & Promotions

Our aim is to offer good value and quality. From time to time we may offer discounts, promotions or sales, but our aim is to focus on great prices everyday. We accept all major credit cards through ‘Realex’ a secure payment gateway. If you would prefer to pay by other methods please contact us and we will arrange it where possible.

Viewing Orders

To view the status of your order simply log in to your account where it will be clearly displayed. If you have any concerns or queries about your order please contact us by email or phone.

Updating Account Information

To view the status of your order simply log in to your account where it will be clearly displayed. If you have any concerns or queries about your order please contact us by email or phone.

 
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